When a customer purchases a product through your website, or when you batch club orders through Bloom, transactions are created in Authorize.net. Transactions can be can have a status of Authorized or Declined. They can be payments, refunds, or voids. All transactions types are located in the Transaction Search section of Authorize.net.
The Unsettled Transactions page allows you to review transactions that have not yet been sent for settlement. Depending on the status of these transactions, they can be either voided, or captured and submitted for settlement.
The unsettled transactions are displayed in descending order by Transaction ID, which is the unique identification number assigned to a transaction by the payment gateway.
Click the Next and Prev links at the top or bottom of the table to navigate backward and forward through the pages of records. You can also use the View All option to see all transactions on a single page. This is recommended only if the summary of transactions contains 50 records or less.
To view detailed information for a specific transaction, click on the Transaction ID. The Transaction Detail page opens. Depending on the transaction’s status, the Transaction Detail page might display the Void and/or Capture buttons. You can void or capture the single transaction from this page by clicking the appropriate button.
By default, transactions are sorted in descending order by Transaction ID. Clicking on a column header will sort transactions in descending order based on the information provided in that column. For example, to sort transactions from most recent to oldest, click the Settlement Date column header once. Clicking again on the same column header will resort transactions in ascending order. An arrow next to the column header indicates the current sort order for the record set.
An up arrow indicates that the sort is ascending (A-Z) and a down arrow indicates that the sort is descending (Z-A). You can sort transactions by the following columns: Transaction ID, Submit Date/Time, Customer Name, Payment Method, and Payment Amount.
You can filter unsettled transactions by a specific payment method.
To filter transactions by payment method:
Step 1: Select the payment method for the transactions you would like view from the Filter By: drop-down list.
Step 2: Click View. Only those transactions for the selected payment method are listed.
Search For a Transaction
This page allows you to perform searches of all transactions. Your search will return one or more transactions depending on the combination of search criteria you submit. In general, the more search criteria you enter, the more focused your results will be.
Step 1: Select a Settlement Date
Select a transaction status and/or settlement date or date range from the From: and To: drop-down lists. Note that you can also select unsettled transactions. If you select ALL Settled, you must enter at least one other search criteria.
Note: When ALL Settled is selected in the From: drop-down list and a date is selected in the To: drop-down list, your results will include all settled transactions between the date selected and the date of the most recent settled batch.
Step 2: Enter Credit Card/Bank Account Information
If desired, select a specific payment method from the Payment Method drop-down list and/or enter a credit card or bank account number.
Note: Searches by the full credit card or bank account number will return transactions that occurred within the past 120 days only. To expand your search, enter only the last four digits of the credit card or bank account number.
Step 3: Enter Customer Information
If desired, enter the customer’s First Name, Last Name, and/or Customer ID.
Step 4: Enter Transaction Information
If desired, select the transaction’s status from the Status drop-down list, and/or enter the Transaction ID and/or Invoice Number.
Step 5: From the Show drop-down list, select the number of results you want to see per page: 10 (default), 15, 20 or 25.
Step 6: Click Search. Your results are displayed on the Transaction Search Results page.
Tips for Searching by Date Range: The Settlement Date drop-down lists display all of your settled transaction batches. It is possible to have multiple settlement batches on a particular day.
To view certain transactions across all settlement batches, select ALL Settled from both the To: and From: drop-down lists.
To view transactions that have not yet settled, select Unsettled from the From: drop-down list.
Suspicious Transaction Search
The Suspicious Transaction Search page allows you to search specifically for transactions that triggered one or more of the Advanced Fraud Detection Suite (AFDS) filters.
To search for suspicious transactions:
Step 1: If desired, select a Transaction Filter from the Fraud Filter drop-down list. Or, to include all transaction filters in your search, select All Fraud Filters.
Step 2: If desired, select a status from the Transaction Status drop-down list. For a list of transaction statuses and explanation of each, see Transaction Status
Step 3: If desired, select a date or date range from the Start Date and End Date drop-down list(s).
Step 4: Click Search
The Suspicious Transaction Search Results page opens, listing the transaction details for the selected date(s), filter(s), and/or transaction status(es). This detailed information includes: Transaction ID, Filters, Transaction Status, Submit Date, Customer Name, Customer IP, Card Type, and Amount.